I have frequent flyer miles which I use to upgrade flights. We needed to be in Cancun on May 17th and began to look for flights in Dec - 07 - the flights appeared to be booked - no upgradable seats on the plane.

So my travel agent called Worry Free and NWA and asked if NWA flights were booked via Worry Free - if first class upgrades could be done and she was assured by both places.

Once the ticket was sold - both places refused the upgrades - they will not speak to me - only the travel agent as they are attempting to shift the blame instead of accepting responsibility for their poorly trained and incompetent employees!


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1. Written by passenger, on 15-05-2008 11:47

Nasty Flight Attendant 

 

Luann she acted as if she was the best thing around and didn't want to give the time of day to anyone all she wanted to do is talk on her cell phone this was the worst trip I have ever had

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