MLT Worry Free Vacations - Worry Free Vacations & NWA Lied

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Worry Free Vacations & NWA Lied

May 13, 2008

MLT Worry Free Vacations complaint by Judycay

I have frequent flyer miles which I use to upgrade flights. We needed to be in Cancun on May 17th and began to look for flights in Dec - 07 - the flights appeared to be booked - no upgradable seats on the plane. So my travel agent called Worry Free and NWA and asked if NWA flights were booked via Worry Free - if first class upgrades could be done and she was assured by both places.

Once the ticket was sold - both places refused the upgrades - they will not speak to me - only the travel agent as they are attempting to shift the blame instead of accepting responsibility for their poorly trained and incompetent employees!

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Comments (7)

1. Written by Rick, on 28-07-2008 21:04

I think this person had every right to expect to get what she was promised. It is not that she is demanding something for free. Rather, she inquired if she would be able to use her miles (which, of course, represent money spent) to get the upgrade. Worry-Free and NWA could simply have said "no", and while disappointed, this consumer probably would have lived with that. But they didn't. Instead they said "yes", and then later reneged. She isn't telling them that they HAVE to give her a free upgrae, she is telling them that if they say they will, and she relies on that promise, that they should stand by their word. I feel for your situation.

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2. Written by e, on 28-07-2008 13:13

wow it must be hard to have not gotten something for free like an upgrade when you could have just paid for it or waited and had it done instead of whine, but than again, mistakes happen im sure you have made more than your own share of mistakes, and of course blamed someone else.. have a nice day..

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3. Written by beachblonde, on 23-07-2008 14:45

Last I checked..wasn't worry free a CHARTER company? You can't use awards miles on charters..

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4. Written by Miss Understanding, on 29-06-2008 22:36

I dont think they lied it sounds like a total misunderstanding. Usually if someone asks about first class upgrades on tickets purchased from second-hand vendors, they are an elite flyer with elite status who can upgrade for free. That answer would have been a yes, first class upgrades can be done. But in this case its not a freebie being asked for, the OP doesnt claim elite status, he just wanted to spend or redeem his hard-earned miles sitting in his account to purchase an upgrade. This can only be done directly with nwa. Sounds like a big misunderstanding to me, as there is more than one way to get FC UPs.

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5. Written by woohoo, on 27-05-2008 04:26

I hope her flight was bearable. Poor thing not being able to upgrade to first class for nicks. It's difficult for elitist people to accept 2nd best, but hey, that's why we have classes in society. Some one has to gorge themselves on the trivial extras life throws at them.

I just hope the Airline got an arthritic Somali to massage her feet for free during the trip as compensation.

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6. Written by TN, on 26-05-2008 22:47

Why do people always want their products free?

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7. Written by Thats bad, on 14-05-2008 20:42

I read recently where a stow away was crushed in the under carriage of a plane trying to escape his country.

I am sure if he was alive today, he would be horrified to read of your misfortune.

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